Customer Relationships

When you look for Customer Service training there seems little to choose from and it seems to be concentrating on "going the extra mile", ignoring the potential for new business opportunities. A poorly trained Customer Service team could be losing you a lot of business. 

The goal of creating a better buying experience is to make it easier for people to buy. In this podcast, we will discuss the importance of follow-up after an initial discovery call or demo, and how sales reps can use tools like Qwilr to progress conversations.

What is the price of good customer service? What, more importantly, is the price of poor customer service? Do you need to take another look at how well-trained and supported your customer service team are? They can earn you a lot of good business or they can be the reason for losing good clients.

As a salesperson, it is important to be aware of the risks that buyers face when purchasing a property. In this video, we discuss some of the best practices you can implement in order to reduce the risk for your buyers.

Sales are all about relationships. To be successful, you need to be able to build trust and rapport with your potential customers. And one of the best ways to do that is by reading other people.

When you deal with your clients or your prospects you need to bear in mind that for change to happen you need to overcome resistance. You can't assume tht just because you have a great solution that they will inevitably buy.

How do you help salespeople, who may be underpforming, to instill a mindset of abundance and growth? Here are five steps we follow.

The global pandemic forced the buyer/seller relationship online, dramatically accelerating a trend toward digitization of the buying process that was already in place.

Mike Montague interviews Robin Rosenberg on How to Succeed at Living in Their World.

There is clearly a limited supply of raw materials and finished goods around the world at the moment.