Skip to main content
| Sandler | Southern Counties
 

This website uses cookies to offer you a better browsing experience.
You can learn more by clicking here


Customer Service

You might not realise it, but you are very valuable to your organisation's sales


Elevate your brand reputation and boost sales.

  • Do you or your team have to deal with prospects or customers who are confused, frustrated, or upset?
  • Are you expected to defuse emotionally charged encounters?
  • Do you frequently have to interpret situations and solve problems… even when insufficient information is provided?

If you are in customer service or inside sales, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.

Are you unintentionally throwing customers and revenue away?

Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm. According to research, most customers change supplier because they don't feel valued.

 

How confident are you today in your organisation's support team’s ability?  Do they realise it's their responsibility to identify new revenue opportunities and can they spot them and develop them from within their department? 

Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.

Get measurable results.

When you become Sandler-certified, you have access to measurable results at every step of the training process. Your progress is documented from competent through proficient to sales mastery.


Customer Service The Sandler Way

Your customer service plan is only as strong as its weakest link. 

Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists. 

Customer and client support teams are the first point of contact during any crisis, no matter how large or small. Challenges like COVID-19, Brexit and supplychain shortages can be opportunities for you to show your best. You want the interaction to be productive AND profitable.

We offer specialised programs designed to introduce, develop, and master the best practices for business development.

 


Experience today's top-performing
sales programs in person or online.