You might not realise it, but you are very valuable to your organisation's sales
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm. According to research, most customers change supplier because they don't feel valued.
How confident are you today in your organisation's support team’s ability? Do they realise it's their responsibility to identify new revenue opportunities and can they spot them and develop them from within their department?
Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.
You probably already have a process for dealing with customer queries. But can your team
while remaining calm and respectful - even when dealing with people who are anything but calm and respectful?
If you are in customer services and are based in Surrey, Berkshire, Kent, Sussex or Hampshire and want to better develop your customers, contact us.
Your customer service plan is only as strong as its weakest link.
Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists.
Find out more about our Strategic Customer Care course.