It might come as a shock : you are selling, even if that's not on your business card!
Do you have to deal with prospects or customers who are confused, frustrated, or upset?
Are you expected to defuse emotionally charged encounters?
Do you frequently have to interpret situations and solve problems… even when insufficient information is provided?
If you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.
Would you like some techniques, processes and support to deal with these situations? Email pglynn@sandler.com or call 07866 518848 and we'll discuss how Sandler (Southern Counties) can help.
Learn how you can easily engage and incentivise your support team to add additional income and growth to your organisation.
It's much easier to get more business from an existing client than find a new one. You know that, but do you know just how much money you are leaving for your competitors? Do your clients know all that you can do for them? Do they know they should be spending a lot more with you? Are your internal salespeople, customer service team and service delivery team all geared up to up-sell and cross-sell? Contact us to find out how to stop throwing away potential revenue.
Your customer service team is potentially your best revenue-generating team. Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm. And that's even more important than ever!
How confident are you today in your support team’s ability? Will they recognise and grow prospective business opportunities from inside their department? Do they even admit this is part of their role?
Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.
Click below to discuss how we can empower your internal teams, even your delivery team, to identify opportunities that are already within reach.
When you become Sandler-certified, you have access to measurable results at every step of the training process. Your progress is documented from competent through proficient to sales mastery.
Your customer service plan is only as strong as its weakest link.
Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organisation exists.
Contact pglynn@sandler.com or call 07866 518848 for a free chapter!
Insight and tips on current sales, sales management, leadership and management topics. We invite you to comment on our posts and to pass them on to your colleagues.
